Please do not use this form in the case of emergencies. Call 911 in the case of a crisis or 211 for a referral for human services.

It may take 24-48 hours to receive a response to the inquiries submitted through the CCFSA website. We are happy to provide information about our programs or member agencies or respond to general inquiries through this site.

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35 Cold Spring Road
Rocky Hill, CT, 06067
United States



TANF Case Management Program


The Temporary Assistance to Needy Families Case Management Program (TANF-CM), is a statewide home-based case management and basic needs support program designed to promote self-sufficiency and child well-being. The program assists recipients of Temporary Family Assistance through intensive. solution-focused case management and care coordination to identify and reduce barriers to sustained employment, increase access to community resources, and nurture child development.

to submit an online BAsic Needs self-referral form, please Click here

PARA un formulario en lÍnea de auto-referencia en espaÑol, haga clic aquÍ

For additional information, please call the CCFSA hotline at 1-800-505-9000

Our Model is:

  • a Two-Generational Approach

  • Culturally Competent

  • Collaborative

  • Home Based

  • Family Centered / Client-Driven

  • Individualized

  • Focused on Strengthening Families

Active TANF Barrier Intervention: 

Department of Labor (DOL) case workers from the Jobs First Employment Services (JFES) program refer families for TANF CM services that focus on assessing families’ strengths, barriers, family-centered goal setting and barrier reduction. CCFSA TANF Case Managers work with families to develop and act upon individualized plans, helping them eliminate barriers and move towards self-sufficiency. They also connect families with community resources, services and opportunities. Families are eligible for services for 12 months. TFA clients referred to this program receive intensive support to meet the goals of their personal employability plan. They work with Case Managers to address barriers that may result in the sanctioning process.

Safety Net (SN) / Non-Active TANF - Basic Needs:

This program provides intensive support to participants who have exhausted time limits of TFA and are not eligible for an extension. Families receive case management and care coordination services and may be eligible to receive basic needs payments including rent payments, utilities, security deposits and food vouchers. Clients may participate for up to twelve months.

Referrals are made by a DSS worker or directly by families.

Active TANF - Individual Performance Contract (AT-IPC)

This program assists families who are at risk of losing cash benefits during their initial 21 months of cash assistance. AT-IPC provides intensive, short-term supports for families who are at risk of losing benefits due to non-compliance with JFES. This program helps families restore “good faith” status and helps them become eligible for an extension of cash benefits.

Participating Agencies


Click here  to access the TANF Case Manager Resource Portal.

Click here to access the TANF Case Manager Resource Portal.